Shipping Policy
The Basics
Effective Date: September 1, 2025
This Shipping Policy (“Policy”) outlines the terms and conditions under which Choctail Inc. (“we,” “our,” or “us”) provides shipping services for products purchased through our online store. By placing an order, you agree to the terms set out herein.
Shipping Destinations
We currently ship to the following destinations:
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Within Canada
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United States of America (USA)
At this time, we do not offer international shipping outside of these regions.
Shipping Rates
All shipping rates are flat-rate fees per order, regardless of weight or number of items:
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Within Canada: CAD $12.00 flat rate
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To the USA: CAD $20.00 flat rate
All shipping fees are displayed at checkout prior to payment.
Order Processing
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Orders are typically processed within 2 business days of order confirmation and successful payment.
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Orders placed on weekends or statutory holidays will be processed the next business day.
Delivery Timeframes
Estimated delivery times are as follows (after processing):
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Within Canada: 3–10 business days
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To the USA: 7–14 business days
Please note that these delivery estimates are provided for convenience only and are not guaranteed. Delivery times may be affected by carrier delays, customs clearance, or other circumstances beyond our control.
Customs, Duties, and Taxes
For shipments to the USA, the recipient is responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. We are not responsible for delays caused by customs.
Lost, Stolen, or Damaged Packages
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Once an order has been transferred to the shipping carrier, we are not responsible for lost, stolen, or damaged packages.
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Customers are encouraged to contact the carrier directly with the tracking information provided.
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If you require assistance, please contact us at indulge@choctail.co